🔒 Privacy, Terms & Refunds – Your Trust Matters
1. Privacy Policy
At BelovieGifts, we care about your privacy and the trust you place in us. This Privacy Policy explains how we collect, use and protect your personal information.
Information We Collect
We may collect the following information when you use our website or place an order:
Name
Email address
Phone number
Delivery address
Order details
Payment method (processed securely by third-party providers)
Any customisation details you provide (e.g. photos, names, messages)
How We Use Your Information
We use your information to:
Process and deliver your order
Provide customer support
Personalise your products
Send order updates
Improve our services and website
Comply with legal requirements
How We Protect Your Data
We use SSL encryption and secure payment gateways.
Your information is never sold or shared with third parties except:
Delivery partners (to ship your orders)
Payment processors (to handle payments securely)
Legal authorities if required by law
Cookies
Our website may use cookies to:
Remember your preferences
Improve website performance
Analyse traffic
You can disable cookies in your browser settings, but some features may not work correctly.
Your Rights (GDPR)
You have the right to:
Access your personal data
Request correction or deletion
Object to processing
Request a copy of your data
To exercise any rights, contact us at: contact@beloviegifts.com
2. Terms & Conditions
By using our website or placing an order, you agree to the following terms.
About Us
BelovieGifts is a UK-based personalised gift brand dedicated to creating meaningful and memorable products.
Placing an Order
When you place an order, you confirm:
All information provided is accurate
You have permission to use any photos or text submitted
You are at least 18 years old or have parental consent
We reserve the right to refuse or cancel any order.
Personalised Products
You are responsible for checking spellings, images and details before confirming your order.
We will create your product exactly as provided.
Pricing & Payment
All prices are shown in GBP (£).
Payment must be completed before production begins.
We use secure payment processors.
Production & Delivery
Processing times may vary depending on the product.
We always aim to dispatch as quickly as possible.
Delivery times depend on the chosen shipping method.
We are not responsible for delays caused by courier services or incorrect addresses provided.
Intellectual Property
All designs, images and content on the website belong to BelovieGifts and may not be copied or used without permission.
Limitation of Liability
We are not responsible for:
Losses due to incorrect customer information
Delays caused by shipping carriers
Damage caused after delivery
Contact
For any questions, email us at: contact@beloviegifts.com
3. Returns & Refund Policy
We want you to love your order! If there is a problem, we are here to help.
Personalised Products
Because our items are custom-made, we cannot accept returns or refunds for:
Change of mind
Incorrect details provided by the customer (name, photo, message, etc.)
However, we WILL replace or refund if:
The item arrives damaged
The item is defective
The personalisation is incorrect due to our mistake
Non-Personalised Products
If the product is not personalised, you have 14 days from receiving it to request a return.
The item must be:
Unused
In original condition
In original packaging
Damaged or Wrong Item
If your order arrives damaged, faulty or incorrect:
Contact us within 48 hours
Send photos as evidence
We will arrange a replacement or refund at no extra cost to you
Refund Process
Once approved, refunds will be processed to your original payment method.
Refunds may take 3–7 business days depending on your bank.
How to Contact Us for a Return
Email us at: contact@beloviegifts.com
Please include:
Order number
Full name
Reason for return
Photos (if applicable)
We will guide you through the process.
Shipping Costs
If the mistake is ours → we cover all return shipping costs.
If you simply change your mind (for non-personalised items) → you are responsible for return postage.
Updates to This Policy
We may update these policies from time to time.
Any changes will be posted on this page with the updated date.
By continuing to use our site, you accept any changes.
Contact Us
If you have any questions about Privacy, Terms or Returns, feel free to contact us:
📧 Email: contact@beloviegifts.com
📞 Phone: 07507217870
💬 Live Chat available on our website
Thank you for trusting BelovieGifts – made to be remembered! ❤️